Refund Policy

Last updated: 2026/05/23

Blackjack Counter Pro (the “Service”) is a digital subscription and software access service operated in Mexico by NOÉ DOMÍNGUEZ ALDANA, an individual service provider registered under RFC DOAN9002225Z5. By purchasing a paid plan (for example, Pro or Elite), you acknowledge and accept this Refund Policy, always subject to any mandatory consumer rights available under applicable law.

1. Understanding the nature of the service

  • Immediate access: Once payment is confirmed, the user receives immediate access to counting tools, simulations, training modules, and other premium features available in the Application.
  • Digital content and use: Because this is a digital service and the main value is delivered once access is enabled, in most cases the service cannot be “returned” after it has been used, except where applicable law expressly grants a right of withdrawal or refund.

2. General rule on refunds

  • Sales generally final: As a general rule, transactions related to subscription plans and/or Application licenses are considered final sales. This means that, once payment has been processed and access to the applicable plan has been enabled, voluntary refunds will not be issued solely due to subjective dissatisfaction or lack of use of the service.
  • Legal exceptions and justified cases: Refunds will be granted only when required by applicable consumer protection laws in your country of residence or when there is an objectively justified reason, such as duplicate charges, unauthorized charges, billing errors, or inability to access the service due to technical failures attributable to the Application for a relevant period.
  • Case-by-case review: Any refund request will be reviewed individually, taking into account applicable law, service usage history, the nature of the reported issue, and the evidence provided by the user.

3. Trials and promotional periods

  • Trial period (if applicable): If a free trial period is offered at any time (for example, several days of use at no cost) and the user does not cancel before that period ends, the applicable plan will be charged according to the terms disclosed in the Application, and that charge will not, by itself, create an automatic right to a refund.
  • Promotions and discounts: Purchases made under special promotions, discount codes, or limited-time offers are considered final, unless otherwise required by applicable law or where there is a billing error, technical failure, or duly justified force majeure event.

4. User responsibility

  • Prior verification: The user is responsible for verifying, before purchase, that the Application is compatible with their devices and meets the minimum technical requirements (internet connection, operating system, browser, etc.). Refunds will not be granted for technical incompatibilities when the Application works properly in supported environments.
  • Subscription management: The user is responsible for managing their subscription (activation, cancellation, plan changes) through the means provided by the Application or the payment provider. In general, recurring charges due to failure to cancel the subscription before the renewal date will not be refunded, unless there are exceptional and justified circumstances or such refunds are required by applicable law.

5. Contact for questions or requests

If you believe you have a legal basis or justified reason to request a refund, contact us at [blackjackcounterpro@gmail.com], indicating the email associated with your account, the charge date, the plan purchased, and a clear description of the reason for your request. We will review your case in good faith and respond within a reasonable time, in accordance with applicable law.

6. Changes to this Policy

  • Changes and updates: We reserve the right to update or modify this Refund Policy to reflect changes in the Application, in commercial conditions, or in applicable regulations. The current version will always be the one displayed in the Application or on the official website.
  • Continued use: Your continued use of the Application after a new version of this Policy has been published will constitute your acceptance of the updated terms, without prejudice to any non-waivable consumer rights you may have under the mandatory laws of your country of residence.

By purchasing an Application plan, you represent that you have read and understood this Refund Policy and accept its terms, without prejudice to any non-waivable consumer rights you may have under the laws of your country.