Refund Policy

Blackjack Counter Pro (the “Application”) is offered as a digital service with immediate access to premium features and content. By purchasing any paid subscription plan (for example, Pro or Elite), you acknowledge and agree to this Refund Policy, which clearly explains when refunds are and are not available, always subject to applicable consumer protection laws.

1. Understanding the nature of the service

• Immediate access: Once the payment is confirmed, the user is granted instant access to the counting tools, simulations, training modules, and other premium features available in the Application.
• Digital content and use: Because this is a digital service and the core value is delivered from the moment access is enabled, in most cases it is not possible to “return” the service once it has been used, except where the law expressly grants a right of withdrawal or refund.

2. General rule on refunds

• Sales generally final: As a general rule, transactions related to subscription plans and/or licenses for the Application are considered final sales. This means that, once payment has been processed and access to the applicable plan has been enabled, voluntary refunds will not be provided solely due to subjective dissatisfaction or lack of use of the service.
• Legal exceptions and justified cases: Refunds will be granted only when required by the consumer protection laws applicable in your country of residence or when there is an objectively justified reason, such as duplicate charges, unauthorized charges, billing errors, or inability to access the service due to technical failures attributable to the Application for a relevant period of time.
• Case-by-case assessment: Any refund request will be reviewed on an individual basis, taking into account the applicable laws, the service usage history, the nature of the reported issue, and the evidence provided by the user.

3. Trials and promotional periods

• Trial period (if applicable): If at any time a free trial period is offered (for example, several days of use at no cost) and the user does not cancel before such period ends, the corresponding plan will be charged in accordance with the terms disclosed in the Application, and such charge will not, by itself, give rise to an automatic right to a refund.
• Promotions and discounts: Purchases made under special promotions, discount codes, or limited-time offers are considered final, unless otherwise required by applicable law or where there is a billing error, technical failure, or duly justified force majeure event.

4. User responsibility

• Prior verification: The user is responsible for verifying, before purchasing, that the Application is compatible with their devices and that it meets the minimum technical requirements (internet connection, operating system, browser, etc.). Refunds will not be granted for technical incompatibilities if the Application functions correctly in supported environments.
• Subscription management: The user is responsible for managing their subscription (activation, cancellation, plan changes) through the means provided by the Application or the payment provider. In general, recurring charges due to failure to cancel the subscription before the renewal date will not be refunded, unless there are exceptional and justified circumstances or such refunds are required by applicable law.

5. Contact for questions or requests

If you believe you have a legal basis or a justified reason to request a refund, please contact us at [soporte@blackjackcounterpro.com], indicating the email associated with your account, the date of the charge, the purchased plan, and a clear description of the reason for your request. We will review your case in good faith and respond within a reasonable timeframe, in accordance with applicable law.

6. Changes to this Policy

• Changes and updates: We reserve the right to update or modify this Refund Policy to reflect changes in the Application, in commercial conditions, or in applicable regulations. The current version will always be the one displayed in the Application or on the official website.
• Continued use: Your continued use of the Application after a new version of this Policy has been published will constitute your acceptance of the updated terms, without prejudice to any non-waivable consumer rights you may have under the mandatory laws of your country of residence.