Account access
Help with login providers, account email, session access, and returning to your training workspace.
Support center
Support for your BJCPRO account and training.
Find the right path for account access, subscription questions, payment help, training issues, refunds, and responsible use of Blackjack Counter Pro.
How we help
Start with the type of help you need.
Support is organized around real BJCPRO workflows, from access and billing to table practice and responsible training.
Plans and payments
Questions about Free, Pro, Elite, renewals, charges, plan changes, and purchase receipts.
Subscription access
If a paid feature does not appear after purchase, send the account email and the charge date.
Training questions
Guidance on where to begin, which table to use, and how to move through counting-system practice.
Technical issues
Report loading problems, browser errors, missing progress, or behavior that blocks your practice.
Responsible use
BJCPRO is for disciplined training. We do not promise gambling outcomes or guaranteed profit.
Before you write
Send the details that shorten the back-and-forth.
A clear first message helps us understand the issue without asking you to repeat context.
- The email connected to your BJCPRO account.
- Your current plan, or the plan you attempted to buy.
- The page or training flow where the issue happened.
- Browser, device, and approximate time of the issue.
- A screenshot or exact error message when available.
Training standard
Practice stays educational and responsible.
Blackjack Counter Pro helps you study decisions, systems, variance, and table rules. It should not be treated as a promise of casino results.
Go to LearnUseful links
Common destinations before contacting support.
These pages answer the questions users most often need before opening a support request.
Plans and pricingCompare Free, Pro, and Elite access.Refund policyReview refund criteria before writing.Terms and conditionsRead the service rules and account conditions.Privacy noticeUnderstand account data and privacy requests.Learn hubReturn to guided blackjack training.Blog guidesRead systems, strategy, and practice articles.