Account access
Help with login providers, account email, session access, and returning to your training workspace.
Support center
Support for BJCPRO account, payments, and access.
Resolve sign-in, subscription, charge, feature access, and training questions. If you need help, email us with the address linked to your account.
How we help
Start with the type of help you need.
Support is organized around real BJCPRO workflows, from access and billing to table practice and responsible training.
Plans and payments
Questions about Free, Pro, Elite, renewals, charges, plan changes, and purchase receipts.
Subscription access
If a paid feature does not appear after purchase, send the account email and the charge date.
Training questions
Guidance on where to begin, which table to use, and how to move through counting-system practice.
Technical issues
Report loading problems, browser errors, missing progress, or behavior that blocks your practice.
Responsible use
BJCPRO is for disciplined training. We do not promise gambling outcomes or guaranteed profit.
Before you write
Send the details that shorten the back-and-forth.
A clear first message lets us review the account, payment, or error without asking for the same context again.
- The email connected to your BJCPRO account.
- Your current plan, or the plan you attempted to buy.
- The page or training flow where the issue happened.
- Browser, device, and approximate time of the issue.
- A screenshot or exact error message when available.
Training standard
Practice stays educational and responsible.
Blackjack Counter Pro helps you study decisions, systems, variance, and table rules. It is training and analysis, not a casino or a promise of results.
Useful links
Common destinations before contacting support.
These pages answer common questions before you open a request and keep legal documents on this page.
Quick questions
Answers before you open a case.
These answers help you choose the next step and reduce unnecessary waiting.
What should I include in my support message?
Include your BJCPRO account email, the related plan, the page where the issue happened, and a screenshot or exact error message if you have one.
What if I paid but cannot see my plan?
Email us with your account email and the approximate charge date. We will review subscription access and payment status.
Can I try BJCPRO before paying?
Yes. You can start with a free account and review learning and practice resources. The pricing page shows what Free, Pro, and Elite include before you buy.
Is BJCPRO a betting platform?
No. BJCPRO is an educational blackjack training and analysis platform. It does not take bets, operate a casino, or promise profit.
Next step
Still need help? Email us with the right context.
Include your account email, the related plan, and the page where the issue happened so we can review your case with more precision.